Contact
Email Hello@worxbyglimpse.com. We answer on working days, usually within a day.
Common questions
I signed up but cannot get in. New accounts wait for a Worx administrator to approve them. You will get a notification once you are approved. If it takes more than a day, ask the office.
I forgot my password. On the sign-in screen tap "Forgot password" and follow the email.
The map or arrival alerts do not work. Make sure notifications are allowed for Unipilot in your phone settings. Riders do not need to share location.
Drivers: tracking stopped. Open the app. A banner at the top of the run explains what is wrong, for example Location set to "While using" instead of "Always", or battery optimisation on. Tap the button on the banner to fix it.
My statement looks wrong. Open the ride in the app and report it to the office. Administrators can correct a ride before the month is closed and add an adjustment afterwards.
Something went wrong on a ride or with the driver. Open the ride and use the report option to tell the office what happened. An administrator reads it.
Can I share my ride with someone who does not have the app? Yes. Open the ride once the driver has accepted it and tap share. The person gets a web page with first names, the two stops, the status and the live car position. The link stops working about 12 hours after the ride was requested.
I changed the purpose of a ride by mistake. Ask the office. Administrators can correct the purpose before the month is closed.
The app crashed. The app sends a short error report to the office on its own. If it keeps happening, email us with what you were doing and your phone model.
Admins: is there a web version? Yes, the admin web portal. Use the address the office gave you and sign in with your normal account.
Delete your account
- Open Unipilot and go to Profile.
- Tap Delete my account and confirm.
Your name, email, phone number, saved places, push tokens and notifications are removed or anonymised straight away. Ride, fuel, receipt and statement records stay for company accounting and show "Deleted user". Receipts, issue reports and error reports are kept for accounting and operations but no longer name you.
Cannot sign in? Email Hello@worxbyglimpse.com from your work address with the subject "Delete my account". We will remove it within 30 days and confirm by reply.
Drivers must end any active run first. The only administrator must hand the role to someone else first.